The customer APM Terminals operates one of the world’s most comprehensive port and integrated inland service networks. Part of Maersk’s Transport and Logistics, their team of 22,000 industry professionals is focused on delivering the operational excellence and the solutions businesses require to reach their potential. They operate a network of 76 ports and over 100 inland services locations … More Then She Got Flowers…
Smile It looks very simple but it seems it isn’t that easy. You can’t imagine how many times I felt unwelcome by someone who supposedly, had to provide some sort of service to me. As discussed in “It all starts with a smile”, just smiling to people can make a difference and not everyone is … More 6 Simple Tools To Improve Your Customer Experience
Over the last 20 years, we experienced a total change in the way on how people travel. There are several reasons for that, the internet allowing everyone to get more and better information about potential destinations, websites and applications that help you to book your trip easily and also, the rise of the so called … More Airlines’ New Trick To Charge You More Or Just A Coincidence?
We are surrounded of multiple types of personalities. If you look at your friends, you family, your colleagues; all of them are different, behave differently and have is different drivers. If I think about how I am, there is something I clearly put as a priority: helping others. I am not sure if this is … More I Failed At Coaching A 15 Year Old Student. This Is What I Learned
Did you ever had your neighbours making a renovation or building something at their place for a couple of months? How did you feel about it? All that noise at 7 am on a Saturday. Dirtiness. That container in front of your house full of broken stuff. Dust. Do you live in a city where … More Never Thought I Would HaveThis Great Customer Experience From A Construction Company
When does the customer experience start? Many people still relate CX to customer service. They think the customer experience begins when customers buy your product or service, but that’s totally wrong. As I described in “What Every Company Should Be Measuring About Customer Experience And No One Does“, customer service is just one of the … More The Big Impact Of Little Actions On Your Customer Experience
“5 Things You Need to Know About Being a Good Leader”, “What Bad Managers, Good Managers and Great Managers Do”, “Five Things Great Managers Do Every Day” … How many articles about management have you seen and maybe even read in the last couple of weeks? If you are on Facebook, check LinkedIn, read Business Insider … More 14 Management Skills I Learned From Bad, Good And Great Managers
No matter whether you run your own business or a large enterprise, there is one thing you should pursue after every transaction you make with a customer: getting a referral. 84% of consumers say they either completely or somewhat trust recommendations from family, colleagues, and friends about products and services – making these recommendations the … More The One Thing You Should Always Ask For In Customer Experience
Online reviews are trusted by 79% of consumers. Every year, the number of companies using a review system gets bigger. Today, you can see this measurement of the customer experience being used by airlines, restaurants, hotels or online shops. That’s not a surprise by now, but the other day I received a customer review email … More Reviewed Their Service. The Founder Called Me. He Took The Wrong Way.
Mid December 2016. Christmas is around the corner. Everyone feels more like helping others. I always feel that way but indeed, this time of the year that feeling grows even bigger. Evening. Checking my LinkedIn feed seeking for interesting articles to read when I saw it. A post on a Sales Hacking group wall from (let’s … More This Is Why Some People Hate Sales People