Doing business has changed dramatically over the last 10 years. It is not about you and your product anymore, it is about your customers’ experience and providing a solution to their challenges.
Traditional account management is progressively dying, and a new form of doing business with existing customers has emerged during the last years, Customer Success.
Customer success focus on the customer first, listening to them to understand their challenges and their needs and act as a consultant to help their businesses grow with your solution.
It is the era of the Voice of the customer, Net Promoter Score, Customer Satisfaction, Customer Effort Score, etc…
My Feedback can help you on transforming your traditional sales and account management processes and methodologies into a customer success approach. Maximise revenue, increase up-sell and cross-sell, improve loyalty and retention, and more importantly, build a healthy and scalable customer base providing an exceptional experience to your customers.